Return an item for a refund

 

Return an item for a refund

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return.Have you already opened a return request? Take a look at this article to check the status of your return
Already asked eBay to step in and looking to appeal the decision? Read our article on appealing a decision as a buyer
If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. In most circumstances you can return it even if the seller's returns policy says they don't accept returns.
If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your Purchase history.
Once you start a return, the seller has 3 business days to resolve your issue. If your problem isn't solved at the end of those 3 business days, you can ask us to step in and help.

Start a return To start a return, select the item you want to send back from your recent purchases above, or follow the steps below:
Find the item in your Purchase history and select Return this item. Select your reason for the return. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images. Select Send.